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Jacada News Center

Click on a topic and you'll see a list of related news items. To see all current articles, click on All Articles. Archived news articles from 2004, 2005, 2006, and 2007 are available by date.

FEATURED NEWS ARTICLES

The customer service challenge, Customer Strategy, June-24-2010
Customer service fails to satisfy German and UK consumers, Call Center International, June-11-2010
Lessons from small firms for the big six, Utility Week, May-11-2010
Getting it right the first time - Can your business really afford not to? Customer Strategy, Apr-1-2010
Web self service and call centers dissatisfy both German and UK customers, www.call-center-international.com, Feb-1-2010

• All Articles
  The customer service challenge, Customer Strategy, June-24-2010
  Customer service fails to satisfy German and UK consumers, Call Center International, June Lessons from small firms for the big six, Utility Week, May-11-2010 Getting it right the first time - Can your business really afford not to? Customer Strategy, Apr-1-2010 Web self service and call centers dissatisfy both German and UK customers, www.call-center-international.com, Feb-1-2010
  Emerging Technology: Thinking Out of the Box, CIOInsight, Dec-10-2009 Top 5 'No-Brainer' Technology Investments for 2010 - Unified Desktop, Call Centre Clinic, Dec-7-2009 Contact centres need to be effective, not simply efficient, IT-Online, Dec-1-2009 UK: Less than one in 12 of us feel valued as customers, new research reveals, Call Centre Clinic, Nov-6-2009 Guy Tweedale, SVP of EMEA, discusses call center survey results on Liverpool radio station, City Talk 105.9FM, Oct-5-2009 A-Z of Building a Great Team, Call Centre Focus, Aug-1-2009 Consumers Less Willing to Put Up with Poor Service, TMCnet, Jun-12-2009 The Economy & Customer Service, USA TODAY, Jun-2-2009 On Hold? More To Do Than Eye-Rolling, Toe-Tapping, NPR, May-2009 O2 Cuts Call Handling Time, Boosts Customer Experience, Vanilla Plus, Apr-2009 Maintaining the Customer Experience, Directors' Dining Club, Mar-2009 Customer Contact, Post Magazine, Feb-2009 From Complexity to Competitive Advantage, Call Center Clinic, Feb-13-2009 Empowering Today's CSR - A Critical Business Connection, Contact Professional, Feb-18-2009 Nationwide Uses Unified Desktops to Boost Customer Satisfaction, CIO Magazine, Jan-12-2009 New Year Resolution Tips for your Call Centre, Call Centre Helper, Jan-7-2009 Sector Must Not Byte Off More Than It Can Chew, The Scotsman, Nov-7-2008 Nationwide Honored with InfoWorld Top 100 Award for Jacada WorkSpace Desktop Solution, InfoWorld, Nov-17-2008 Global Customer Warming, 1to1 Magazine, Nov-5-2008 Hanging on the Telephone, Financial Management, Nov-2008 Best of 2008: What and Who to Watch in Technology, Customer Management Insight, Oct-2008 Unlocking the Sales Potential of Customer Service, Winning Edge, October 2008 Intelligent dialogue in the contact centre: Tearing up the script? Mycustomer.com, Sep-2008 Jacada Looks to Expand its WorkSpace in Key Industries, CRM Magazine, Oct-2008 Are You Balancing Customer Service with Financial Targets, or are Your Stakeholders Ahead of Your Customers? Customer Strategy Executive Forum Report, July-2008 Smarter Software, CCF, Intelligent Desktops Handbook, July 2008 Virtualised Agents, Financial Sector Technology, May/June-2008 The Fight for First: Three Strategies for Achieving First Call Resolution, Catalogue eBusiness, May-22-2008 Fusing Agents With Better Workflow And Processes For Better Customer Service, Customer Interaction Solutions, April/May 2008 The 2008 CRM Service Awards: Rising Star - Jacada, Destination CRM, Apr-2008 Multichannel Takes Hold on Retail Industry, Retail Technology, Feb-2008
• Agent Productivity
  Emerging Technology: Thinking Out of the Box, CIOInsight, Dec-10-2009 A-Z of Building a Great Team, Call Centre Focus, Aug-1-2009 O2 Cuts Call Handling Time, Boosts Customer Experience, Vanilla Plus, Apr-2009 From Complexity to Competitive Advantage, Call Center Clinic, Feb-13-2009 Empowering Today's CSR - A Critical Business Connection, Contact Professional, Feb-18-2009 Nationwide Uses Unified Desktops to Boost Customer Satisfaction, CIO Magazine, Jan-12-2009 New Year Resolution Tips for your Call Centre, Call Centre Helper, Jan-7-2009 Global Customer Warming, 1to1 Magazine, Nov. 5, 2008 Unlocking the Sales Potential of Customer Service, Winning Edge, October 2008 Intelligent dialogue in the contact centre: Tearing up the script? Mycustomer.com, September 2008 Jacada Looks to Expand its WorkSpace in Key Industries, CRM Magazine, October 2008 Smarter Software, CCF, Intelligent Desktops Handbook, July 2008 The Fight for First: Three Strategies for Achieving First Call Resolution, Catalogue eBusiness, May-22-2008 Virtualised Agents, Financial Sector Technology, May/June-2008 Fusing Agents With Better Workflow And Processes For Better Customer Service, Customer Interaction Solutions, April/May 2008
• Contact Center Management
  Getting it right the first time - Can your business really afford not to? Customer Strategy, Apr-1-2010 Emerging Technology: Thinking Out of the Box, CIOInsight, Dec-10-2009 Contact centres need to be effective, not simply efficient, IT-Online, Dec-1-2009 O2 Cuts Call Handling Time, Boosts Customer Experience, Vanilla Plus, Apr-2009 Customer Contact, Post Magazine, Feb-2009 From Complexity to Competitive Advantage, Call Center Clinic, Feb-13-2009 Empowering Today's CSR - A Critical Business Connection, Contact Professional, Feb-18-2009 Nationwide Uses Unified Desktops to Boost Customer Satisfaction, CIO Magazine, Jan-12-2009 New Year Resolution Tips for your Call Centre, Call Centre Helper, Jan-7-2009 Sector Must Not Byte Off More Than It Can Chew, The Scotsman, Nov-7-2008 Nationwide Honored with InfoWorld Top 100 Award for Jacada WorkSpace Desktop Solution, InfoWorld, Nov-17-2008 Global Customer Warming, 1to1 Magazine, Nov. 5, 2008 Hanging on the Telephone, Financial Management, Nov. 2008 Intelligent dialogue in the contact centre: Tearing up the script? Mycustomer.com, Sep-2008 Jacada Looks to Expand its WorkSpace in Key Industries, CRM Magazine, Oct-2008 Are You Balancing Customer Service with Financial Targets, or are Your Stakeholders Ahead of Your Customers? Customer Strategy Executive Forum Report, July-2008 Smarter Software, CCF, Intelligent Desktops Handbook, July 2008
• Customers & Partners
  O2 Cuts Call Handling Time, Boosts Customer Experience, Vanilla Plus, Apr-2009 From Complexity to Competitive Advantage, Call Center Clinic, Feb-13-2009 Empowering Today's CSR - A Critical Business Connection, Contact Professional, Feb-18-2009 Nationwide Uses Unified Desktops to Boost Customer Satisfaction, CIO Magazine, Jan-12-2009 Nationwide Honored with InfoWorld Top 100 Award for Jacada WorkSpace Desktop Solution, InfoWorld, Nov-17-2008
• Customer Service
  The customer service challenge, Customer Strategy, June-24-2010
  Customer service fails to satisfy German and UK consumers, Call Center International, June Lessons from small firms for the big six, Utility Week, May-11-2010 Web self service and call centers dissatisfy both German and UK customers, www.call-center-international.com, Feb-1-2010
  UK: Less than one in 12 of us feel valued as customers, new research reveals, Call Centre Clinic, Nov-6-2009 Guy Tweedale, SVP of EMEA, discusses call center survey results on Liverpool radio station, City Talk 105.9FM, Oct-5-2009 Consumers Less Willing to Put Up with Poor Service, TMCnet, Jun-12-2009 The Economy & Customer Service, USA TODAY, Jun-2-2009 On Hold? More To Do Than Eye-Rolling, Toe-Tapping, NPR, May-2009 O2 Cuts Call Handling Time, Boosts Customer Experience, Vanilla Plus, Apr-2009 Maintaining the Customer Experience, Directors' Dining Club, Mar-2009 Customer Contact, Post Magazine, Feb-2009 Empowering Today's CSR - A Critical Business Connection, Contact Professional, Feb-18-2009 Nationwide Uses Unified Desktops to Boost Customer Satisfaction, CIO Magazine, Jan-12-2009 New Year Resolution Tips for your Call Centre, Call Centre Helper, Jan-7-2009 Global Customer Warming, 1to1 Magazine, Nov-5-2008 Unlocking the Sales Potential of Customer Service, Winning Edge, October 2008 Intelligent dialogue in the contact centre: Tearing up the script? Mycustomer.com, Sep-2008 Are You Balancing Customer Service with Financial Targets, or are Your Stakeholders Ahead of Your Customers? Customer Strategy Executive Forum Report, July-2008 Employee Wellbeing, CCF, Jul-2007 The Fight for First: Three Strategies for Achieving First Call Resolution, Catalogue eBusiness, May-22-2008 Virtualised Agents, Financial Sector Technology, May/June-2008 Fusing Agents With Better Workflow And Processes For Better Customer Service, Customer Interaction Solutions, April/May 2008 Multichannel Takes Hold on Retail Industry, Retail Technology, Feb-2008
• Industry-specific
  O2 Cuts Call Handling Time, Boosts Customer Experience, Vanilla Plus, Apr-2009 Customer Contact, Post Magazine, Feb-2009 Nationwide Uses Unified Desktops to Boost Customer Satisfaction, CIO Magazine, Jan-12-2009 Nationwide Honored with InfoWorld Top 100 Award for Jacada WorkSpace Desktop Solution, InfoWorld, Nov-17-2008 Multichannel Takes Hold on Retail Industry, Retail Technology, Feb-2008
• Unified Desktop
  Top 5 'No-Brainer' Technology Investments for 2010 - Unified Desktop, Call Centre Clinic, Dec-7-2009 A-Z of Building a Great Team, Call Centre Focus, Aug-1-2009 On Hold? More To Do Than Eye-Rolling, Toe-Tapping, NPR, May-2009 O2 Cuts Call Handling Time, Boosts Customer Experience, Vanilla Plus, Apr-2009 From Complexity to Competitive Advantage, Call Center Clinic, Feb-13-2009 Empowering Today's CSR - A Critical Business Connection, Contact Professional, Feb-18-2009 Nationwide Uses Unified Desktops to Boost Customer Satisfaction, CIO Magazine, Jan-12-2009 New Year Resolution Tips for your Call Centre, Call Centre Helper, Jan-7-2009 Sector Must Not Byte Off More Than It Can Chew, The Scotsman, Nov-7-2008 Hanging on the Telephone, Financial Management, Nov. 2008 Unlocking the Sales Potential of Customer Service, Winning Edge, October 2008 Jacada Looks to Expand its WorkSpace in Key Industries, CRM Magazine, October 2008 Smarter Software, CCF, Intelligent Desktops Handbook, July 2008 The Fight for First: Three Strategies for Achieving First Call Resolution, Catalogue eBusiness, May-22-2008 Fusing Agents With Better Workflow And Processes For Better Customer Service, Customer Interaction Solutions, April/May 2008 Multichannel Takes Hold on Retail Industry, Retail Technology, Feb-2008
• Universal /Virtual Agents
  O2 Cuts Call Handling Time, Boosts Customer Experience, Vanilla Plus, Apr-2009 Empowering Today's CSR - A Critical Business Connection, Contact Professional, Feb-18-2009 Nationwide Uses Unified Desktops to Boost Customer Satisfaction, CIO Magazine, Jan-12-2009 Virtualised Agents, Financial Sector Technology, May/June-2008