Omnichannel engagement makes it easier for customers to engage with companies, which often results in lower customer effort scores (CES), which has the dual benefit of improving customers’ satisfaction and reducing the costs of handling interactions.
-Richard Snow, Ventana Research
Jacada Solutions Empower the World's Most Trusted Brands
"We selected Jacada due to the time-to-market advantages of their software and approach, and their expertise and success in simplifying and automating customer service processes. The Jacada WorkSpace unified service desktop provides a flexible, adaptable and scalable solution that is very compatible with our existing infrastructure and strategic direction, and should deliver a quick return on our investment. The ability to implement the solution quickly, without modifying our existing systems or infrastructure, was key in our decision to go with Jacada."