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Omnichannel
Customer Experience
Manage omnichannel usability to increase sales and loyalty and decrease cost to serve

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Omnichannel Service
Blend digital and contact center interactions to drive faster resolution
Omnichannel Sales
Drive sales through frictionless cross-channel customer experience

Empower Your Agents
Deliver Agent Productivity Solutions that enable your brand ambassadors to focus on your customers.

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Customer Effort is the New Net Promoter Score

quote1 Omnichannel engagement makes it easier for customers to engage with companies, which often results in lower customer effort scores (CES), which has the dual benefit of improving customers’ satisfaction and reducing the costs of handling interactions.quote2

-Richard Snow, Ventana Research
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