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Omnichannel
Customer Experience
Manage omnichannel usability to increase sales and loyalty and decrease cost to serve

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Omnichannel Service
Blend digital and contact center interactions to drive faster resolution
Omnichannel Sales
Drive sales through frictionless cross-channel customer experience

Empower Your Agents
Deliver Agent Productivity Solutions that enable your brand ambassadors to focus on your customers.


agent scripting 1Agent Scripting
Get the most out of each call with instant and contextual guidance.

automation 1Automation & Integration
Automate complex manual processes across both Web and Windows applications.

automation 1Next Best Action
Offer guidance to the next best action while on the phone with the customer.

automation 1Back Office Solutions
Automate your Windows, Web and Java desktop applications.

automation 1Management & Workflow
Present step-by-step guidance to the most efficient path of case resolution.

automation 1Unified Agent Desktop
Provide fast & simple access to all relevant customer information.


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Customer Effort is the New Net Promoter Score

quote1 Omnichannel engagement makes it easier for customers to engage with companies, which often results in lower customer effort scores (CES), which has the dual benefit of improving customers’ satisfaction and reducing the costs of handling interactions.quote2

-Richard Snow, Ventana Research
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