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The Omnichannel Customer Engagement Suite

Customer Experience
91 copy Delight customers with seamless interactions across all channels.



Agent Experience
4 copyEquip your advisors to service today's omnichannel customer.



Integration and Automation
39 copy25 years of experience integrating and automating any application




Jacada Provides a True Omnichannel Customer Experience.

We drive increased revenue and loyalty by blending the Digital and Voice Experience with your Agents creating an effortless customer journey.

Jacada enables organizations to deliver effortless customer self service and agent assisted interactions by implementing cutting‐edge mobile, smart device, and web based visual IVR solutions, as well as optimized agent desktops, and business process optimization tools. Customers can benefit from an improved customer experience at every touch point with the organization, whether at the contact center, on the mobile, the website, or at the retail store.


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