Jacada Provides a True Omnichannel Customer Experience.
We drive increased revenue and loyalty by blending the Digital and Voice Experience with your Agents creating an effortless customer journey.
Jacada enables organizations to deliver effortless customer self service and agent assisted interactions by implementing cutting‐edge mobile, smart device, and web based visual IVR solutions, as well as optimized agent desktops, and business process optimization tools. Customers can benefit from an improved customer experience at every touch point with the organization, whether at the contact center, on the mobile, the website, or at the retail store.
Jacada Solutions Empower the World's Most Trusted Brands
"We selected Jacada due to the time-to-market advantages of their software and approach, and their expertise and success in simplifying and automating customer service processes. The Jacada WorkSpace unified service desktop provides a flexible, adaptable and scalable solution that is very compatible with our existing infrastructure and strategic direction, and should deliver a quick return on our investment. The ability to implement the solution quickly, without modifying our existing systems or infrastructure, was key in our decision to go with Jacada."