Jacada provides solutions that improve the effectiveness of customer interactions.
Jacada unified desktop and process optimization solutions help companies reduce the cost of their operations, drive customer satisfaction and provide a complete return on investment within 12 months of deployment.
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The Top Three Strategies for Improving First Call Resolution
First Call Resolution (FCR) is the most important metric to measure efficiency, effectiveness and customer satisfaction. This Jacada white paper reveals three straight-forward strategies, to improve your FCR stats.
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TUES, FEB 2, 2010
Jacada Expands into the Nordics and Establishes First Regional Office in Sweden
New contracts and commitment to growing local customer base fuel formation of Jacada Nordic AB
TUES, JAN 19, 2010
Jacada Signs Partnership Agreement with Upstream Works Software
Partnership will expand existing solutions to include innovative customer metrics and reporting benefits
TUES, JAN 12, 2010
Central Hudson Brings New Customer Service Desktop Online
More efficient desktop environment enables CSRs to improve effectiveness and deliver better customer service to Central Hudson customers
